(Applicable geographies: All)


OYO OS Administrator (typically a property owner or manager) can add/ remove staff member through OYO OS and define their role to set permissions for each staff member based on the level of access required.


How does it help?

After a particular user has been added in the OYO OS, he will have his own separate login credentials for OYO OS and access to only specific features based on his role defined in the system. 


What are the different staff roles in OYO OS?

There are 7 predefined roles in the system which can be assigned to the users, defined primarily on the basis of access rights to OYO OS:

  1. Administrator - This role has access to all the modules present in OYO OS. This role is typically assigned to owners or people who oversee the hotel management

  2. Hotel Manager - Head of Hotel Operations responsible for managing hotel staff, front-desk operations, guest management and feedback, expense management, night audits

  3. Duty Manager - Responsible for all the activities of the front desk, reservations and guest requests. This role is for users who help in guest communication, front-desk operations (check-in, check-out, payment collection etc.) however does not manage staff or have the permissions to change their access rights

  4. Guest Relations Executive - Responsible for all the activities of Front desk, reservations and Guest Request, Verification of Housekeeping task, Couple of reports etc.

  5. Hotel Accountant - Responsible for managing accounting books of the Hotel

  6. Housekeeping Staff - Responsible for carrying out housekeeping tasks. They do not have access to OYO OS but have access to the proprietary OYO Housekeeping App

  7. Property Manager-OYO Homes - Responsible for managing OYO Homes. This role is not applicable to properties other than OYO Homes


Question: Can a role be assigned to multiple staff members?

Answer: Yes


Question: Can a new role be added by administrator?

Answer: No


Question: Can an administrator modify permissions provided to a specific role?

Answer: No


Question: Can multiple roles be assigned to the same person?

Answer: No. But you can change the role of the person to the next higher level where he/ she will have access to the required rights


Please contact the AGM for your property in case any further clarifications are required.