(Applicable geographies: All)
The property manager can access guest request reports by following the steps below:
Step 1: From the Dashboard screen, click on the reports tab on the left side of the screen.
Step 2: Click on System Reports and then select Guest Reports
Step 3: Select the kind of guest request i.e. Notes (Booking notes created by staff or OTA notes) or Reminder set for any note
It will show the Notes/Reminders which are scheduled for the current day for the In house/ Upcoming bookings for the day
For OTA notes, it will show during the course of stay until they are marked as done as they are not scheduled for a specific time/day
For Reminders, it will show it on the scheduled day or multiple days if they are scheduled for multiple days
Step 4:
Step I: The Reports display the following information:
Room No & Booking ID
Notes/To Do
Created on
Created by
Scheduled on
Step II: A particular Task can be marked as done by clicking on the Mark as done button.
Step 5:
Step I: Pending and completed filters can be applied on the on the reminders
Step II: A report can be downloaded by clicking on the download report button.
Please contact the AGM of your property in case any further clarifications are required.