Overview
OYO OS allows its users to modify guest details and booking dates in very simple steps. Extending a booking or even shortening a booking can be done in no time, also the system helps you know the cost involved. Keep reading to learn this feature in detail.
Usage Limitations
Check in date cannot be modified if the guest has already checked in or the check in date has passed.
For bookings created through OYO App, modifying dates to shorten a stay is not possible. However, extending dates can be done for such bookings.
‘Modify’ option is only available for ‘Walk In’ and ‘Migrated’ bookings.
‘Modify’ option is not available for multi room category booking. Refer to the image below.
Open your Booking
In OYO OS, click open a booking from ‘Bookings’ tab on the left.
Your booking will appear as below. Notice the ‘Modify’ option in Red.
Extend the Booking
After opening the booking with the above steps, click on the ‘Modify’ option and ‘Modify Booking Dates’ screen will appear as below.
Select the new check-in date and then the check-out date.
Note : In the image below, stay has been extended by one day. Notice the ‘Updated Dates’ section. 
Once you have selected the dates, check the applicable ‘Additional Charges’ and ‘Updated Price’. Then, click ‘Done’.
Note : Check in date cannot be modified once the date is passed.
Booking confirmation window will appear as below.
Shorten the Booking
After opening the booking with the above steps, click on the ‘Modify’ option and ‘Modify Booking Dates’ screen will appear as below.
Select the new check-in date and then the check-out date.
Note :
- In the image below, stay has been shortened by two days. Notice the ‘Updated Dates’ section.
- Bookings created through OYO App cannot be shortened.
Once you have selected the dates, check the applicable ‘Reduced Charges’ and ‘Updated Price’. Then, click ‘Done’.
Booking modification confirmation message will appear as below.
